Refund and Returns Policy
PAYMENT, RETURNS AND EXCHANGES POLICY
All payments must be made in full before any order is processed.
Our wedding bands and exclusive jewelry are hand crafted per size and made-to-order. Production time is 3-4 weeks, depending on the design you ordered, plus shipping time of 3-5 days.
Cancellation of an order can be requested free of charge within 48 hours of order in the site. After 48 hours of purchase, all cancellations will incur a 10% fee from your final refund.
Clea De Novo Jewelry will accept returns and exchanges on all pieces that are not customized made-to-order or engraved.
All made-to-order items are customized according to the customer’s personalized specifications, and the purchase cannot be canceled (right of withdrawal), returned, or exchanged.
Items must be returned in unworn condition within 14 days of receipt, and all paperwork (including certificates, if applicable) MUST be returned as well. After 14 days, all sales are final.
If you wish to exchange your piece, we will apply the full amount of your original purchase to a new purchase of equal or greater value. The new piece must be available at the time of the exchange (within 14 days of original purchase); credit does not apply to future purchases and is limited to one exchange per piece.
Please contact our office prior to sending your jewelry back, so we can be sure it arrives safely. Customers are responsible for return shipping costs, and it is highly recommended that you insure your package – as we are not responsible for items lost in the mail.
All Sale pieces are not eligible for return or exchange.
Shipping will not be refunded for returns except if the return is a result of our error.
PLEASE NOTE: All pieces are created by hand, so no two items are identical. Please allow for slight variances from what is shown in the made-to-order photos.
Clea De Novo Jewelry reserves the right to refuse selling to a customer who violates site terms or as otherwise determined by the company.